Refund Policy

Effective Date: October 26, 2025

We want you to feel good in what you wear. Everything here is printed for you when you order, which shapes what we can and cannot do if something goes wrong — so here it is plainly.

1. Damaged, Misprinted or Wrong Item

If your order arrives damaged, misprinted, or is not what you ordered, email support@outrageousintrovert.com within 30 days of delivery with a photo of the issue and your order number.

We will send a replacement free of charge. You do not need to send anything back, and you do not pay return shipping — keep the original.

2. Change of Mind and Wrong Size

Because every item is printed individually for your order, we cannot restock returns, and we are not able to accept returns or exchanges for change of mind or for ordering the wrong size.

Please check the size guide on the product page before ordering. If you are between sizes or unsure, email support@outrageousintrovert.com before you buy and we will help you choose — we would much rather answer a question than have you stuck with something that does not fit.

3. Order Changes and Cancellations

Orders go to production quickly. If you need to change or cancel one, email support@outrageousintrovert.com straight away and we will stop it if we still can. Once an item is in production it cannot be changed.

4. Lost or Undelivered Orders

If tracking shows your order as delivered but it has not arrived, check with your household and your local carrier first, then email us. If a package is genuinely lost in transit we will replace it.

5. Refunds

Where a refund is due, it goes back to your original payment method. Allow 7–10 business days for it to appear, depending on your bank.

6. Contact Us

Questions about an order, a replacement or a refund: support@outrageousintrovert.com. A real person reads it.